Check Flight Check-in Policy
JetBlue Check-in Policy
You can check in to your JetBlue flight using multiple options - you can use the mobile app, visit the official website, or check-in at the airport. Make sure you have your booking confirmation number handy when checking in.
You can check in through the mobile app or web checkin 24 hours before your scheduled departure time and up to 40 minutes for domestic and 90 minutes for international flights before your flight departs.
JetBlue Check-in Online - Check-in Through JetBlue Airlines
JetBlue Website
With JetBlue web checkin, you can check in up to 24 hours before your departure and save time and long queues at the airport.
- Visit www.jetblue.com
- Select the 'JetBlue check-in' option
- Enter the passenger's first and last name along with the JetBlue confirmation code to access your flight information
- Submit your travel documents, such as your passport or visa, as required for your destination
- Review your flight details and make any necessary changes, such as adding extra baggage or changing your seat. For details, check the JetBlue Flight Change policy.
- Proceed to payment and finalize your check-in process
- Retrieve your boarding pass and get ready for a smooth and hassle-free travel experience with JetBlue
JetBlue App
- Download the JetBlue app and navigate to the Check-in tab
- Enter your first and last name along with the JetBlue confirmation code to access your flight information
- Submit your travel documents, such as your passport or visa, as required for your destination
- Once you retrieve your boarding pass, you can enjoy automatic check-in 24 hours before your flight
Airport Kiosk
Access the JetBlue Airlines self-service kiosk at the Airport by entering your confirmation code, passport, credit card, TrueBlue number, or barcode. The kiosk allows you to check in for your flight, print your boarding pass, add checked bags, change your seat, and complete service requests.
- Bags are not permitted more than 6 hours before the departure of flight ( or 4 hours for flights departing from San Juan, Puerto Rico)
- You can reprint your boarding pass(es) using the kiosk's reprint option if you were not able to print your boarding pass
Use the airport kiosk to complete your jetblue flight check-in following these steps:
- Indicate that you will be checking bags by selecting 'Yes'
- Enter the number of bags you will be checking
- Collect your boarding pass(es)
- Proceed to the bag drop area to leave your bags, where a bag tag will be issued to you
Get detailed information on the JetBlue Baggage Policy.
JetBlue Check-in - Required Documents
- A valid Passport for international flights
- A valid photo ID (Any Government-issued ID, Driver’s license)
If you’re traveling with a pet, check the requirements on the JetBlue Pet Travel policy
If you have an unaccompanied minor traveling on a JetBlue flight, get details from the JetBlue Unaccompanied Minor policy.
JetBlue Check-In Time - Rules & Requirements
Domestic check-in cutoff times
- For domestic flights, it is recommended to arrive at least 2 hours prior to your scheduled departure time at the Airport
- If you're traveling with a checked bag, it is recommended to get your bag checked at the kiosks/bag drop at least 40 minutes before your scheduled departure time
- If you're traveling without a checked bag and need a boarding pass, it is recommended to arrive at the kiosks at least 30 minutes before your scheduled departure time
- You must be at the boarding gate 15 minutes prior to departure
International check-in cutoff times
- For international flights, it is recommended to arrive at least 3 hours prior to your scheduled departure time at the Airport
- If you're traveling with a checked bag, it is recommended to get your bag checked at the kiosks/bag drop at least 60 minutes before your scheduled departure time
- If you're traveling without a checked bag and need a boarding pass, it is recommended to arrive at the kiosks at least 60 minutes before your scheduled departure time
- You must be at the boarding gate 20 minutes prior to departure
Important Note:
- International flight customers must check in at least 60 minutes before departure and during Customs hours of operation, or they may not be allowed to board
- JetBlue is not responsible for any expenses resulting from a customer's denied boarding or late arrival
- Some countries require Proof of Return/Onward travel, which must be shown at the departure airport ticket counter
- Customers traveling to or from Cuba must check in at the JetBlue ticket counter only
JetBlue Flight Check-in - Add the Extras
You can add extras to your reservation in advance, such as discounted bags, pets, wheelchairs, seat changes, and priority security.
- Visit www.jetblue.com and navigate to the 'Manage Trips' tab
- Enter your reservation details to access your flight information
- Use the 'Seats' link to assign or upgrade your seats. Explore the regulations for seat selection and upgrades on your JetBlue booking,
- Use the 'Bags & Extras' link to add checked bags and pets to your reservation.
- Use the 'Traveler Details' link to add wheelchairs, travel documents, phone numbers, TSA PreCheck Known Traveler Numbers, and service requests
Important Note:
- You can add up to 2 checked bags more than 24 hours before your scheduled departure time and receive a discount of $5 for each bag added.
- Only one email address can be saved per reservation
Frequently Asked Questions
If you find yourself in a situation where no one is available at the ticket counter, please refer to our Airport Information page to check the hours of operation for the ticket counter and baggage service office. Select the city you are currently in to obtain more information. If a representative is not present, you can use one of the available kiosks to check in and get your boarding pass.
If you do not check-in for your flight, the airline may cancel your reservation. This is because airlines typically require passengers to web checkin or check in before the scheduled departure time to secure their seats on the flight. Additionally, failure to check in may result in a no-show fee or the forfeiture of your ticket.
It's crucial to ensure you check in for your flight, whether online, at a kiosk, or at the ticket counter, to avoid any potential issues.
To resolve this issue, it's essential to ensure that all documents match the information on your reservation in the Manage Trips/Update Travelers Details section. This step can help identify and rectify errors preventing the individual from checking in.
If the problem persists, you can visit the airport ticket counter and request assistance from a Crewmember to check-in. They can help resolve any issues and ensure everyone in your party is checked in and ready to board the flight.
When making your flight reservation, it's essential to include a Special Service Request (SSR) to request a wheelchair. You can do this by selecting the "I require wheelchair assistance" option under the Additional Information section at the bottom of the Traveler Details page. If you need assistance adding an SSR, contact JetBlue Airlines for help by visiting their website or calling their customer service number.
If you need to make a change to your flight plans after checking in, you can "uncheck in" to unlock your reservation and make changes yourself. To uncheck, go to the JetBlue homepage and select Check In. Enter your name and confirmation code or ticket number, select Find Flights, and click the Travelers to be Unchecked option. Follow the prompts to cancel check-in and complete the process.
Once you have successfully unchecked yourself, you can use the Manage Trips tool to rebook or make changes to your itinerary. Please note that if you need help to uncheck yourself, you can seek assistance by contacting our customer care representative.
It's also important to remember that you cannot uncheck yourself within 30 minutes of your scheduled departure time.
If you cannot JetBlue check-in due to an incorrect date of birth in your reservation, you can contact a JetBlue Crewmember via chat or phone to make minor corrections to your date of birth.
However, it's important to note that full changes of the birthdate are not permitted, and you may need to cancel your reservation and rebook if the correction required is substantial.
If you encounter difficulties when attempting to Jetblue Flight check-in through the JetBlue app, you can attempt to check in via a web browser using the Manage Trips option. If this doesn't work, you can JetBlue Airflight web checkin by either using a kiosk or visiting a ticket counter at your Airport.
If you receive an airport restriction message while trying JetBlue web checkin, you can still check in manually by going to the Airport and having your documents verified by an airport crewmember at the ticket counter.
It's important to check your flight time as well, as it may be too late to check in online or to check bags. You can use the airport kiosk or ticket counter to check in if that is the case.
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